Refunds and cancellations

Last updated 26 October 2026

Settled is run by Accessible Emotional Health Ltd, registered in England and Wales (company no. 14769732), 51 Lymescote Gardens, Sutton, SM1 2PG, United Kingdom. To cancel or ask for a refund, email hello@settledlove.com.

Your 14 days to cancel

You can cancel a package or coaching session within 14 days of paying, for any reason. If you asked us to start within those 14 days, we keep the value of what you’ve already had and refund the rest. A service fully provided at your request within the 14 days can’t be cancelled. This right doesn’t apply to event tickets, because they are for a set date.

After 14 days

We refund:

  • A mistaken or double charge, in full.

  • The part you haven’t used, if we can’t find people who meet your core criteria (age, gender, sexuality, where you’re willing to meet).

  • The part you haven’t used, if we stop or can’t continue your service.

If you’ve had all your dates and are unhappy, tell us and we’ll consider a refund. Otherwise, payments after 14 days aren’t refundable.

How we count what you’ve used

Each date is an equal share of your package price (for example, £500 for 3 dates is £166.67 a date), unless your agreement with us says otherwise. Coaching calls included in a package aren’t charged separately.

A date counts as used once it has happened, or if you don’t turn up and didn’t tell us at least 24 hours before. A second date with the same person is free and never counts.

Coaching sessions you book separately

This covers coaching sessions you pay for on their own, outside a package. Cancel at least 24 hours before and we’ll refund or rebook it. Once a session is held, or missed without that notice, it isn’t refundable.

Event tickets

We give a full refund up to 7 days before the event, and none after that. If we cancel the event, you get a full refund.

How refunds are paid

Back the way you paid (PayPal or bank transfer), within 14 days of us agreeing the refund. Please email us before opening a dispute with PayPal or your bank: we answer quickly.

This policy doesn’t affect your legal rights.